Search Course Catalog (273 Courses Found)

In today’s evolving workplace, people are finding new and different ways to earn a living. Polyworking (often referred to as: gig work, side work, side jobs, moonlighting) is becoming more common as employees take on multiple paid roles or income streams at the same time. Understanding what it is (and what it means for your workplace) helps leaders and employees navigate expectations, workload, and support.

Workforce planning ensures the right people are in the right roles at the right time to support business goals. By assessing current capabilities, forecasting future needs, and addressing talent gaps, organizations stay agile and competitive. Effective planning reduces risk, optimizes resources, and strengthens employee development. Ultimately, it creates a workforce ready to meet both present and future challenges.

Leading through disruption requires adaptability, resilience, and the ability to communicate clearly while supporting employees. Leaders who remain steady during turbulent times prevent confusion, maintain morale, and provide a vision that inspires confidence. Without effective leadership, organizations risk losing productivity, talent, and opportunities for growth. By guiding teams with clarity, empathy, and agility, leaders can transform disruption into a powerful driver of innovation and long-term success.

Strategic thinking is the ability to see the bigger picture, anticipate future trends, and make decisions that position an organization for long-term success. It involves looking beyond daily tasks to understand how actions align with broader goals, analyzing complex situations, and adapting to change with foresight and creativity. Strategic thinkers don’t just react… they plan, innovate, and lead with purpose.

Human-centered leadership focuses on leading with empathy, respect, and awareness of the people behind the work. By recognizing employees as whole individuals (not just roles or outputs) leaders create environments where trust, engagement, and performance can grow together. Human-centered leadership places people at the center of how work gets done. By combining empathy with accountability, leaders create workplaces where trust, engagement, and performance can thrive together.

Conscientious refusal occurs when an individual declines to participate in certain work tasks or procedures because of personal, ethical, or religious beliefs. It’s important for both employees and organizations to understand this concept to ensure rights are respected while maintaining workplace operations. Recognizing conscientious refusal helps prevent conflicts between personal beliefs and professional responsibilities. It also supports a respectful and inclusive work environment, where employees and colleagues feel their values are acknowledged.

Skills-first hiring focuses on what candidates can do rather than their degrees or job titles, expanding access to diverse and capable talent. By emphasizing skills mapping, assessments, and competency-based interviews, organizations build stronger, more adaptable teams. This approach benefits employers with improved performance and retention, while giving candidates fairer opportunities and clearer career growth.

We've all heard of burnout, right? It's a state of physical, emotional, and mental exhaustion caused by prolonged stress, overwork, or a lack of support at work. It goes beyond just feeling tired, it’s a serious condition that affects motivation, performance, well-being, and overall job satisfaction. Employee burnout is a critical warning sign, not just for individuals, but for the health of the entire organization. Addressing it early leads to a stronger, more resilient, and more engaged workforce.

Credibility is the quality of being trusted, respected, and believed by others - coworkers, leaders, and clients alike. It’s built through consistent behavior, competence, honesty, and accountability. Credibility strengthens relationships, fosters collaboration, and enhances influence - making it a key ingredient for effective leadership and team performance.

Professionalism is the foundation of a high-performing, respectful, and trustworthy workplace. It's not just about looking the part, it's about acting with purpose, respect, and accountability every day. Professionalism is how you consistently show up and behave in ways that signal maturity, reliability, and respect for others and your work. Professional behavior earns the trust of colleagues, clients, and leadership. When you act with integrity, meet deadlines, and communicate respectfully, people are more likely to rely on you.

Great customer service is the backbone of any successful business. Companies that go above and beyond to meet their customers' needs don’t just make a sale... they build lasting relationships. This course explores the impact of our actions and the difference we can make. It reminds learners that there's always an opportunity to do more and improve the experience for every customer we serve.

Employee experience, or EX, is the sum of all an employee's perceptions and interactions with a company, from the moment they are recruited to the time they leave. It covers everything an employee sees and feels in the workplace, directly influencing their job satisfaction, engagement, and productivity. Investing in EX is now a business necessity for companies that want to build a more productive, engaged, and successful workforce.

More Than a Gut Feeling has provided you with the essential resources and tools to put structured interviewing into practice. The course began by introducing the concept that the best predictor of future job performance is past job behavior, and then summarizing the key reasons it’s important to practice effective interviewing procedures.

Employee recognition is all about acknowledging and appreciating employees for their contributions, efforts, and achievements. It’s a way to celebrate individuals or teams for their performance, dedication, and alignment with company values. The purpose of employee recognition is to boost morale and motivation, enhance employee engagement and satisfaction, foster a positive work culture, and encourage desired behaviors and performance.

Workplace burnout is a state of chronic physical, emotional, and mental exhaustion caused by prolonged and excessive work-related stress. It often results in feelings of overwhelm, cynicism, detachment from work, and a reduced sense of accomplishment or effectiveness. Understanding burnout and why it matters helps the organization and individuals recognize early warning signs, prevent serious health and performance issues, and create healthier, more sustainable work environments.

Psychological safety refers to an environment where employees feel safe to express themselves without fear of negative consequences, such as ridicule, punishment, or rejection. It's the belief that one can speak up, share ideas, take risks, or admit mistakes without being embarrassed, humiliated, or penalized. Creating a psychologically safe workplace ensures that employees feel valued, respected, and empowered to contribute fully, driving both individual and organizational success.

Effective communication is the exchange of information in a clear, concise, and respectful way that ensures everyone understands each other’s messages, ideas, and expectations. It involves active listening, empathy, clarity, and a willingness to give and receive feedback constructively. Effective communication matters because it lays the foundation for positive interactions, better understanding, and achieving shared objectives.

Active listening is the skill of fully concentrating, understanding, responding to, and remembering what someone is saying during a conversation. It’s an essential communication technique that involves more than just hearing the words spoken; it requires the listener to be engaged and involved in the conversation.

Emotional intelligence is essential for fostering strong workplace relationships and effective communication. It involves understanding and managing emotions in oneself and others, which enhances collaboration and professionalism. By recognizing emotions, fostering empathy, and practicing self-regulation, individuals can improve interactions and create a positive work environment.

Retaliation prevention involves implementing policies, practices, and safeguards to protect employees from negative consequences or punishment for engaging in legally protected activities, such as reporting discrimination, harassment, unsafe conditions, or other violations. It ensures employees can raise concerns or participate in investigations without fear of adverse actions.